Privacy statement
The Ivory Global Care organization believes that protecting the personal data of its customers and website visitors is essential to its business operations. Personal data of customers and website visitors is therefore treated and secured with the utmost care. IGC complies with all legal requirements in this regard.
Your data when applying for insurance, when you request information or a quote:
Why data processing?
When you apply for insurance, we ask you for some personal data. We use this information to:
- Provide you with adequate information
- Take out and execute insurance policies and manage the resulting relationships
- Prevent and combat fraud
Your personal data
In order to advise you properly on which insurance products suit your situation, we will discuss this with you. During this discussion, we will ask you various questions. These questions relate to your knowledge of and experience with financial services, your wishes and needs insofar as they are relevant to the insurance advice, and your willingness to bear certain risks yourself or your desire to cover them.
We attach great importance to ensuring that your personal data is processed in a manner that complies with existing safeguards for the protection of your privacy. We process your personal data exclusively in relation to the products offered by Ivory Global Care. All processing is in accordance with the law and is carried out in a proper and careful manner.
If you do have a complaint or comment, we would like to hear from you. If you do not wish to share your personal data with us, we will not be able to offer you insurance that meets your specific needs.
We handle your data with care
We handle the data we receive from you with care. We have taken technical and organizational measures to prevent unauthorized third parties from gaining access to this data. All our employees have also signed a confidentiality agreement.
How do we use the data we receive from you?
We use the data we receive from you to determine whether and, if so, under what conditions we can offer you insurance or take out insurance for you. In the event of a claim, this involves sharing data with a (legal assistance) insurer or claims service. We only pass on the personal data we receive from you to third parties when this is necessary to carry out a specific part of your assignment.
We only pass on data that these third parties actually need in order to carry out the work we have requested them to do for you.
How long do we retain your data?
We do not retain the data for longer than is necessary to perform the work we have been commissioned to do for you. No later than seven years after the insurance policies we have arranged for you have expired, we will destroy the personal data we have received from you in this context.
What are your rights?
You are our customer. This means you have the right to determine which data we receive from you and which we do not. But you also have other rights. We summarize these below.
- You may always request an overview of the personal data we hold about you. We will provide this overview free of charge.
- If you believe that we have processed certain data about you incorrectly in our records, you can request a correction. We greatly appreciate this, because we can only do our job properly if the data we work with is correct.
- If you no longer want us to have certain data in our records, you can request that we delete this data. In that case, we will of course comply with your request.
- We have indicated above how we use the information we receive from you. If at any time you wish to restrict this use, for example, if you do not want us to pass on certain information to a particular organization, please let us know. We will, of course, comply with this request.
- When we receive personal information about you from third parties, such as your insurer, accountant, bank, or other financial advisors, we will inform you of the source from which we received this information.
Complaints about how we handle your personal data
As indicated above, we try to handle your personal data as carefully as possible. Do you have any questions or complaints about how Ivory Global Care handles your personal data? Please do not hesitate to contact us. We will do our best to answer these questions as thoroughly as possible. If you still believe that we have not handled your personal data with sufficient care, you can submit a complaint to the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl
E-communication
Your details, such as your name, initials, prefix, gender, date of birth, telephone number, and email address, will be stored in our database. These details are recorded so that we can send you targeted advice, information, and offers. Your details will only be used for this purpose. Your details will not be passed on to third parties. Ivory Global Care ensures that your details are stored securely and remain so.